FAQ
| How do I place an order? | Simply browse our collection, select your items/sizes, click "Add to Cart," and proceed to checkout. Enter your shipping/payment details and confirm your order. You’ll receive an email confirmation instantly. |
| What payment methods do you accept? | We accept: Credit/Debit Cards (Visa, Mastercard, American Express) PayPal Apple Pay/Google Pay All payments are securely encrypted. |
| Can I modify or cancel my order? | Modifications: Contact us at sales4@bellasports.cn within 1 hour of ordering. We’ll try our best! Cancellations: Request within 6 hours for unprocessed orders. Once shipped, follow our Returns Policy. |
| When will my order ship? | Orders ship within 7-15 business days (excludes weekends/holidays). |
| How do I track my order? | A tracking link will be emailed once your order ships. |
| What if my package is delayed? | International shipping faces occasional delays due to: Customs inspections Weather events Local carrier disruptions Contact us if your order exceeds the estimated delivery window! |
| Who pays import taxes/duties? | Customers are responsible for all import fees. Fees vary by country and are calculated at checkout for select destinations. |
| What if my order arrives damaged/wrong? | Damaged items: Email photos to sales4@bellasports.cn within 7 days. Incorrect items: Contact us immediately for a free return/replacement. |
| Can I return or exchange items? | Yes! See our full Returns & Exchanges Policy, but key points: 30-day return window (unworn, tags attached). Exchanges subject to stock availability. Exclusions: Sale items. |
